Privacy Policy

Scope

This Privacy Policy applies to the public website operated by CraftdLab (SMC-Private) Limited at craftdlab.com, including its pages, forms, and related website communications.

CraftdLab products, client services, and third-party platforms may process information under separate privacy notices. Where a product-specific policy exists, that policy applies to the product activity it describes.

Information we collect

Information you choose to provide

If you contact us or submit a project inquiry, we may receive your name, email address, company name, project details, budget or timeline information, and anything else you include in your message. Please do not send sensitive personal information, passwords, or confidential material unless we have agreed on an appropriate secure channel.

Information generated by a website visit

Our hosting and security providers may automatically record limited technical information such as your IP address, browser and device type, requested pages, timestamps, referring page, and diagnostic or security events. This information helps deliver, protect, and troubleshoot the website.

Cookies and local preferences

The website currently stores your light, dark, or system theme choice in your browser under the key craftdlab-theme. This preference stays on your device and is used to display the website in the theme you selected.

We do not currently use advertising cookies or build behavioral advertising profiles. If we introduce analytics or other tools that materially change how information is collected, we will update this policy and provide any notice or controls required by applicable law.

How we use information

We may use information collected through the website to:

• respond to inquiries and communicate about potential or current work;
• operate, maintain, secure, and troubleshoot the website;
• understand website performance and improve its content and usability;
• detect spam, fraud, misuse, or technical threats;
• maintain appropriate business and communication records; and
• comply with legal obligations and protect our rights or the rights of others.

How we share information

We do not sell personal information. We may share limited information when necessary with:

• Service providers that support website hosting, security, communications, forms, or analytics, if those services are enabled;
• Professional advisers such as legal, accounting, insurance, or security advisers where reasonably necessary;
• Authorities or other parties when required by law or when reasonably necessary to protect people, rights, systems, or property; and
• A successor organization in connection with a merger, restructuring, financing, acquisition, or transfer of all or part of the business, subject to appropriate safeguards.

Data retention

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including follow-up on inquiries, maintaining business records, resolving disputes, enforcing agreements, security, and legal or accounting requirements.

Retention periods vary by the type and context of the information. When information is no longer required, we take reasonable steps to delete or anonymize it, unless a longer period is required or permitted by law.

Security

We use reasonable administrative, technical, and organizational measures appropriate to the nature of the information we handle. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe information sent to us may have been compromised, please contact us promptly.

International processing

CraftdLab is based in Pakistan. Some website or communication service providers may process information in other countries. Those countries may have different data-protection rules. Where required, we use reasonable contractual, technical, or organizational safeguards for such processing.

Your choices and rights

Depending on where you live and the law that applies, you may have rights to request access to, correction of, or deletion of personal information, or to object to or restrict certain uses. You may also ask questions about how we handle your information.

We may need to verify your identity before completing a request. Some information may be kept where necessary for legal, security, recordkeeping, or legitimate business reasons. You can clear the saved theme preference at any time through your browser’s site-data controls.

Children’s privacy

This company website is intended for business and general audiences and is not directed to children. We do not knowingly collect personal information from children through the website. A parent or guardian who believes a child has provided information to us may contact us to request review and deletion.

Third-party links

The website may link to third-party websites, app stores, social platforms, or products. Their privacy practices are controlled by their own policies, not this one. We encourage you to read the privacy information provided by those services.

Changes to this policy

We may update this Privacy Policy as our website, services, or legal obligations change. The effective date at the top shows when the current version began to apply. If a change is material, we will provide an appropriate notice on the website or through another reasonable channel.

Contact us

For a privacy question or request, contact CraftdLab (SMC-Private) Limited, Bahria Town Commercial, Sector C, Lahore, Pakistan. Until our official public email is added, please use the contact section of this website.